Another quality presentation by 
Australian Education Corporation

Do you ever wish you had a magic wand to deal with the difficult people in your life? "How To Get Along with People You Don't Like" may be just what you’re looking for.

Learn powerful techniques that work like magic even with the most difficult people.

Today “people skills” are as important as technical skills when it comes to getting ahead on the job. By attending "How To Get Along with People You Don't Like", you will learn tips and techniques for rising above negative feelings and for building productive work relationships - particularly with people you don’t like.

Customers both external and internal are more demanding and often more aggressive in the way they approach issues that need to be resolved. 

The benefits of attending "How To Get Along with People You Don't Like" include:

Building a reputation for good people skills.
Reducing stressful interactions and incidents at work.
Increasing you and your colleagues job satisfaction

By attending How To Get Along with People You Don't Like" what could you expect to learn? The seminar will include activities, work shopping and interaction with other attendees that will enable you to:

  • Identify why you feel the way you do about certain people.
  • Respond positively and openly to people you don’t like.
  • Handle difficult relationships proactively rather than reactively.
  • Choose a new attitude when dealing with someone you don’t like.
  • Develop an action plan for dealing with someone you don’t like

The ability to positively influence others is an absolute requirements for self-respect and confidence in professional and personal life.
 
RECOMMENDED FOR:

Anyone, at all levels of the organisation who needs to influence others and cope with difficult people. The practical skills developed lead directly to greater personal confidence and will enhance influence and power in both one-on-one and group communications. 

PROGRAM OUTCOMES
At the conclusion of this program, participants will have:

  • Specific skills to better manage difficult behaviours in the workplace with other staff, managers, supervisors and customers at all levels. 

  • A more confident and effective approach to problem solving and coping skills through heightened self-esteem and awareness. 

  • Understanding of the role that conditioning plays in the development of how people react in different situations. 

  • Understanding of the behaviour choices that people exercise on a daily communications and how through skills practise and attitude development an enhanced range of options are possible to generate better outcomes with others. 

  • Increased confidence and higher self-esteem for enhanced communication and influence at work and beyond. 

  • How to build rapport with anyone - whether they are difficult customers, staff, colleagues, bosses and family members

PROGRAM CONTENT

Why People are Difficult

  • Analysis of different personality types and how people respond differently to situations and issues. Effective ideas on how to you can cope effectively and positively influence the wide range of personality types you encounter on a daily basis. 

Triggers that Motivate Behaviour

  • Discover the most common problems that cause aggressive and negative attitudes within people. What you can do to counteract these triggers and how to apply principles of conflict resolution in a changing workplace. 

Aggressive, Passive and Assertive Behaviours

  • How past experiences and conditioning affect the range of behaviours people use to influence others. How these behaviours affect you, either positively or negatively. How to recognise manipulative behaviours and the choices you can exercise in response. 

Behaviour Signs and Outcomes

  • How to understand the motivators and pay-offs people achieve from aggressive and passive behaviours. How to manage these behaviours with professionalism, cope more effectively and maximise your influence. 

The Power of Listening and Observing

  • How effective listening and observing techniques can level the discussion, provide you options and open communication to diffuse aggressive behaviours. 

How Body Language Powerfully Influences Communication

  • Understand the power of body language. How to read other more effectively and how to use body language techniques to assist in reducing tension and increasing co-operation with others. 

Empathy and Understanding

  • All positive communications arise from self-respect and respect for the other party. The value of empathy as a platform for understanding and acceptance of a different viewpoint, provides a bridge for positive and effective communications. 

Manage Discussion with Questions

  • How to manage discussion and provide structure through the use of questions. When and how to use questions and what types of questions are most effective to keep you in control of the discussion. 

Explanations for Positive Persuasion

  • How to explain issues so others will be motivated to embrace your ideas and take action. How words are interpreted differently by people and the effect words have on reactions. Learn how to ensure your explanations are effective and not misunderstood. 

Self Discipline and Responsibility

  • How personal confidence and maturity impact in every area of influence and interpersonal communication. How with practice you can learn to exercise a range of behaviour choices to build confidence and achieve more with others at work and beyond. 

Importantly, your "How To Get Along with People You Don't Like" presenter Dennis Hall will highlight the ways to:
  • Interact positively and effectively with even the most challenging individuals.
  • Feel confident in your ability to diffuse anger—in yourself and in others.
  • Increase your value to the organization by building essential people

In just 3 hours you will discover powerful new skills that allow you to:

  • Stop letting other people pull you down into discord and disharmony where you don’t deserve to be.
  • Focus on what is worth appreciating and emulating in the less-than-your-favourite-people people
  • Make a list of people you don’t like and plan how to react positively with them.

It’s not all about work skills either as you will also learn LIFE Skills that mean instead of you focusing on what makes people such a lousy human beings, you rather focus on what it is about this person that is worth emulating.

Surprise yourself and others at how this shift in perspective reduces your overall anxiety and enables you to achieve more... and achieve it happily.

Your Presenter: Dennis Hall MBA (Mktg), AAIM, CLDP , FAIPF

Dennis HallDennis Hall, is well qualified to lead you in learning the tactics of "How To Get Along with People You Don't Like" in the work place and creating the right workplace environment to their preferred management styles.

With over 20 years management experience, an MBA in Marketing Management and a Certificate IV in Workplace Training and Assessment, Dennis' unique combination of "Hands on" experiences and studies provides you with the sort of "Know how" you don't often get to draw from.

Dennis doesn't just "Present" these management skills, he "Lives them". His services have been employed by a wide range of corporate and private clients including; Queensland Department of State Development, Airservices Australia, BDO Kendalls, Ergon Energy, Caltex and Suncorp - to name only a few.

With his experience, practical solutions and passion for unleashing the power of positive conflict resolution, Dennis Hall joins the growing group of Australian Education Corporation's expert seminar and workshop leaders.

Book your place now as these seminars will Fill Fast
Australia Wide Tour

  • Qualifies for Tax Deductions as Training. 

 
Seminar Location and Booking Details
"How to Get Along with People You Don't Like"

 
Monday, August 8th, 2011 Brisbane Christie Corporate
Tuesday, August 9th, 2011 Sydney Portside Centre
Wednesday, August 10th, 2011 Melbourne Karstens Conference Centre
Thursday, August 11th, 2011 Perth Tech Park Function Centre

9 am to 12 noon Workbook & Morning Tea provided

 

Seminar Price $185

Click Here to Book your Place Now!
 

Cancellation Policy: All sales are final. Should you be unable to attend, a substitute participant is always welcome. No refunds will be given. Speakers and dates may be subject to change.

Providing this information constitutes your permission for AEC trading as The Maverick Partnership or and any associated party to contact you regarding related information via mail, e-mail, fax or phone.

You are important to us. If you are having problems booking, please let us know by eMail or phone the booking hotline in your city

Any questions?? Feel free to contact us and we'll explain the unique advantages of this particular seminar but remember places are limited!

AEC Platinum Privileges Card: Holders of the AEC Platinum Privilege Card can attend these seminars as part of their membership benefits.

 

Australian Education Corporation
in association with BSA
ABN: 59 133 300 008
Postal: P.O. Box 3221, Perth Adelaide Tce W.A. 6832
Phone: (08) 6313 3978 Fax: (02) 8916 6166