Designed specifically for New Leaders, this seminar is presented in four distinct parts which include:

Understanding & Managing Yourself

• Managing your emotions

• Goal setting – Smart goals
• Time Management & Focus
• Role of Respect & Gratitude
• You Values
• Taking Action – the Circle of success / 7 A’s of Achievement
• Resilience, Optimism

Relating To Others

• Building Rapport, Common Bonds, Praise & Appreciation

• Different Communication Style & Skills
• Dealing with difficult people & situations
• Building Relationships – ‘Beanstalk Model of relationships’
• Influence & Persuasion
• Leadership Basics
• Counselling & giving feedback

Developing New Managers and Supervisors

Promoted from within the team

• Friend vs. Staff

• Respect vs. “Being Liked”
• Specify and communicate the new role & responsibilities.

Appointed from outside or new team

• First impressions critical

• You’re the Role Model
• Lack of knowledge & Company culture

Making the transition from buddy to boss

• From friends to staff/team members

• Stepping up to Supervision

Stepping up to Supervision is the ideal introduction to the art of management and supervision. By combining the basic theory outlined above, with workable and learnable skills, attendees will be equipped to become effective team leaders.

In a enjoyable hands on approach to this essential skill for business, you will share with other attendees the pleasure of learning about management skills to equip you for a more productive work experience.

Teachable Management Skills to Learn & Practice

Communicating

• Verbal Feedback – Correct type, Praise & acknowledgment, BNS, Criticism
• Non – verbal Feedback – what you do, body language, treating others differently
• Progressive Discipline – Counselling, Warnings, Termination, Legalities
• Effective Questioning – ask don’t tell
• Coaching Skills – Let others learn, POEBBPC Model
• Giving Clear Concise Instructions, paraphrasing
• Presentation Skills - How to run Meetings, Public Speaking
• Power of Knowledge – Being Discreet, confidentiality, security of records
• Negotiation Skills – persuasiveness – being more persuasive
• Effective Performance Evaluations
• Interview Skills for recruitment & Selection – Picking People and reading People

Planing & Structure

• Always know your Outcome – what you do want – daily, weekly, monthly, yearly
• Know your Vision, Mission and Values – goal setting & direction
• Prioritising Skills – to do list, high & Low value activities, 80/20
• Effective Time Management – using your time wisely
• Planning skills – What’s really important in long term – not necessarily urgent – projects
• Use Boundaries – set and communicate your rules $ expectations – develop team culture
• Developing & using systems – the value of systematic approach
• Improvement & Innovation Skills – How to brainstorm and generate great new ideas
• Power of the Written Word – Diary Systems – Documenting, making records, file notes

Leadership

• Delegating Skills – how to delegate, hold to account and follow up, Not interfere, 80% rule
• Develop a Team Culture – supportive, Celebrating Success, and Managing Social Interaction
• Coaching the team – Coaching skills to improve others – Strengths & Weaknesses
• Servant Leadership – supporter of the team, will do any task
• Decision Making & problem Solving – How to make hard decisions.

Your Presenter: Dennis Hall

Dennis Hall, is well qualified to lead you in learning the tactics of Stepping up to Supervision in  the work place and managing the transition from buddy to boss.

With over 20 years management experience, an MBA in Marketing Management and a Certificate IV in Workplace Training and Assessment, Dennis' unique combination of "Hands on" experiences and studies provides you with the sort of "Know how" you don't often get to draw from. Dennis doesn't just "Present" these supervision skills, he "Lives them". His services have been employed by a wide range of corporate and private clients including; Queensland Department of State Development, Airservices Australia, BDO Kendalls, Ergon Energy, Caltex and Suncorp - to name only a few. With his experience, practical solutions and passion for unleashing the power of positive conflict resolution, Dennis Hall joins the growing group of Business Seminars Australia's expert seminar and workshop leaders.

Book your place now as these seminars will Fill Fast
Australia Wide Tour

• Qualifies for Tax Deductions as Training. 

Seminars and Workshop that are GREAT value 7 reasons to book now for the Stepping up to Supervision Seminar Workshop Workshop Content. Fast paced session to help you manage time effectively Practical Benefits. We deliver practical concepts and tools to use every day Time Effective and Great Price with no padding - great value and in just 3 hours Excellent Reference Materials. Receive a great workbook and comprehensive charts, lists and reference forms you can use later on the job Compare our experience. Since 1987 we have delivered cost effective and practical business learning to over 50,000 companies Professional Presenters. All our presenters are skilled in delivering our courses with poise and experience. Australian material for Australian Business presented by Australians.