How to Communicate with Diplomacy and Tact in Every
Situation
There is an art to getting your message across and it is vital to your personal and
business success that you master the skills of communicating
with confidence, clarity and credibility.
Learn all you need to know about successful communication
both face to face and remote - from interpreting body
language to writing letters, optimising meetings to
speaking on the telephone.
How to Communicate with Confidence, Clarity &
Credibility in Every Situation not only shows you how
to hold an audience when making presentations and how to
take notes or compile reports, but also provides practical
techniques for you to try in many different situations.
Good communications is the lifeblood of an organisation and a successful business. When you master the skills of speaking, writing and listening you will pave the way to effectively sharing information and improved business and personal relationships.
The Seven Secrets of Communicating
with Confidence,
Clarity & Credibility in Every Situation
 Communication
happens in many ways. At this seminar you will learn to
recognise Secret Gems of Communicating that
will ensure you get your message across effectively. There
are so many ways that we communicate with others that we
need to decide which combination of methods to use -
whether it be the spoken or written word, body language or
visual images, and as we enter the 21st Century,
multimedia methods like television, video, cd and dvd and
of course the internet.
Secret One - The Spoken Word
We take speaking to others for granted because we do it
every day. However, far too many people fail to realise
just how easy it is for others to misunderstand us (and
then we blame them for getting it wrong!)! This seminar
will show you how to improve your communications with
others - whether it's face to face or over the telephone
- so that your message is understood and acted
upon!
Secret Two - The Written Word
Being the basis of business communication, it is essential
that you master the skills of using words effectively. You
will learn how to communicate better using letters, memos,
reports, proposals, notes, summaries, agendas, minutes,
discussions and email.
Secret Three - Body Language
Even when you are sitting still your body language is communication with all those in your presence.
Unknowingly you are giving off powerful messages of your feelings and attitudes. Learn the secrets of body language and you will be able to influence the outcome of important events in your life. In our ever more diverse cultural community, it is vital you become aware of the
different ways many Australians view the invisible signals that we give off.
Secret Four - Gestures
Gestures and other non-verbal communication such as posture and facial expressions are critical
building blocks of communication. You will learn a range of gestures to practice that will have a dramatic positive
effect on your ability to communicate with confidence, clarity and
credibility.
Secret Five - Listening
The two-way nature of communication is often ignored
because both sides have failed the skill of effectively
listening to the other party's point of view. Learn to
identify and rectify sloppy listening techniques. By
knowing how and when to eliminate 'Passive' listening,
constant interruptions and prejudice, two way
communications will take on a new and powerful part of
your life and business.
Secret Six - Questions
The right questions, asked the right way, open the door to
knowledge and understanding. The art of questioning lies
in knowing what questions to ask and IMPORTANTLY, when to
ask them. To communicate with confidence, clarity and
credibility you need to learn the skills of choosing
the right question, phrased the right way, asked with
confidence and authority so that you learn the information
you need to be effective in business.
Secret Seven - Taking Notes
Forget relying on your memory when you learn to master efficient methods of recording speech or condensing written communication.
In Communicating with Confidence, Clarity & Credibility we share with you the latest techniques of
mind mapping, speedwriting, and the use of colour enabling
you to make effective notes that dramatically improve your ability to make use of the mountains of information that
pass over your desk each day.
Want to be a better communicator? Well, you will learn at Communicating with Confidence, Clarity & Credibility the secrets of getting the best results from these situations:
- Communicating One to One. Get the hidden
rules of having productive meetings with your peers,
your team members or your boss. Learn the importance
of listening, of being prepared, of coaching in
meetings, to achieve predetermined outcomes and how
the right questions will give you control of
the situation!
- Being Chairman of a meeting. Your meetings will go better when you prepare correctly, use humour wisely, adhere to time limits, and correctly implement minute taking and agenda setting.
- Giving presentations without "fluffing it." We show you 7 easy steps to prepare for presenting whether it be at a
presentation dinner, a sales seminar, your annual conference or that important sale.
- Communicating to Sell with the soft sell
approach. Experience how all good selling is
"soft". Don't think you are in sales? Think
again! Anyone ho has ever tried to convince someone
else that their way is the best way is
"Selling" their ideas! You will learn how to
identify objections and handle them with ease in any
situation. You will learn how to make your
communications SELL with Confidence, Clarity
& Credibility.
- Negotiating will become a snap when you practice "Win -Win." You will come away from
Communicating with Confidence, Clarity & Credibility with the skills to be a successful negotiator.
Exclusive: Our 101 Tips to Communicating with
Confidence, Clarity & Credibility manual will
ensure you effectively handle real-life situations and
develop the first-class communications skills that are the
key to a productive and informed workplace. This is a
priceless resource that will serve you well in the future.
Plan to be there... it could be the most important seminar decision you make all year.
Who Should Attend?
Communicating with Confidence, Clarity & Credibility is a MUST ATTEND SESSION if the following applies to you:
You are a business owner, sales and marketing manager, or salesperson seeking to improve your day to day effectiveness.
You have team members who greet your clients, other staff or
associates who's duties include that of receptionist, service personnel, internal sales, account
liaison, handling complaints, and any other communication requirements
with people.
You find, often, that your communications are
misunderstood, lead to conflicts or just don't get people
doing what you wanted them to!
Communicating with Confidence, Clarity & Credibility has been designed for whatever business you are in or from any walk of life, and the results will be so powerful that you can't afford to miss this exciting seminar.
Seminars and Workshop that are GREAT value
7 reasons to book now for the Effective Communication
Seminar Workshop
- Workshop Content. Fast paced session to help you manage time effectively
- Practical Benefits. We deliver practical concepts and tools to use every day
- Time Effective and Great Price with no padding - great value and in just 3 hours
- Excellent Reference Materials. Receive a great workbook and comprehensive charts, lists
and reference forms you can use later on the job
- Compare our experience. Since 1987 we have delivered cost effective and practical business learning to over 50,000 companies
- Professional Presenters. All our presenters are skilled in delivering our courses with poise and experience.
- Australian material for Australian Business presented by
Australians.
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Book your place now as these
seminars will Fill Fast
Australia Wide Tour
Just $167 including Workbook & Morning Tea
Group Rates available for 5 or more: 5 - 9 $133; 10- 19: $125; 20+ $111
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